Refund policy

Our Product Research Team invests substantial effort in selecting items we believe customers will love — products driven by market demand, current trends, supplier information, and high interest.
As a small business with meaningful operating costs, we ask customers to review all descriptions, images, measurements, specifications, sizing charts, and reviews before buying, and to proceed only if the product meets their needs.
If you're unhappy with your item, please note that processing, fulfilment, and shipping costs are incurred the moment an order is placed; therefore, all sales are final and refunds are not available.
Specifically, we cannot offer a refund or replacement because you changed your mind, no longer want the item, found it cheaper elsewhere, ordered the wrong size, colour, model, quantity, or variation, or because the product simply didn't match your personal expectations.

An incorrect item means you received something materially different from what's shown on your order confirmation.
- Will be replaced: You ordered a dress but received a pair of shoes.
- Will be replaced: You ordered lipstick but received mascara.
- Will be replaced: You ordered one colour or model and received a different one.
- Will be replaced: The size label on the item doesn't match the size on your order confirmation.
- Will NOT be replaced: You ordered a weighted plushie but feel it isn't weighted. We work hard to provide comprehensive product details to help you decide before purchasing.
- Will NOT be replaced: You ordered a jacket in size Large, the label says Large, but it fits differently than expected. Our listings are designed to be thorough so you can choose the right size prior to checkout.
- Will NOT be replaced: Minor colour differences caused by lighting, photography, or screen settings.
- Will NOT be replaced: Minor variations in measurement or appearance that don't affect how the product is used.
We will create a replacement order using the same shipping speed as your original.
- Please send three photos of the item from different angles to help us process your replacement quickly.
- If a replacement is issued, you do not need to return the incorrect item.

Please inspect your order as soon as it arrives and contact us promptly if it's damaged, defective, or unusable.
- Will be replaced: The item arrived broken, torn, or non-functional out of the package.
- Will NOT be replaced: Damage that happened after delivery, normal wear and tear, accidental damage, misuse, or failure to follow care instructions.
Send us your full name, order number, a description of the issue, at least three clear photos from different angles, and a photo of the shipping label and packaging. A short video helps when the issue is hard to photograph.
Photos must show the complete item and the problem clearly. We may ask for more evidence if what we receive is unclear, and submitting evidence doesn't automatically guarantee approval — each request is reviewed first.
Only one free replacement may be issued per qualifying item.

Orders not received after 30 days (excluding those marked delivered on the carrier's website, such as USPS or Canada Post) are eligible for a free replacement.
- The replacement will ship with the same speed as the original.
Before contacting us, please check your shipping address, your local post office or carrier, your building reception, mailroom, or parcel locker, any safe drop locations around your property, and whether a household member or neighbour accepted the package.
If your tracking status shows "delivered," please contact your local post office.
- Wait up to 48 hours — some carriers scan a package as delivered shortly before it actually arrives.
- Ask the carrier for delivery confirmation, GPS data, or proof of delivery.
- We'll help where we reasonably can, but we are not responsible for packages lost or stolen after the carrier has confirmed delivery.

Customers are responsible for providing a complete and accurate shipping address at checkout.
We can't guarantee an address can be changed once an order enters processing.
Orders delayed, returned, lost, or misdelivered because of an incomplete or incorrect address do not qualify for a refund or free replacement, and additional shipping charges may apply if the order has to be resent.

Our standard resolution for an approved incorrect, damaged, defective, or undelivered item is a replacement, not a refund.
Refunds are not normally offered where a replacement can be provided. Where applicable consumer law requires a refund or another remedy, we will provide it.
Original shipping charges and expedited shipping fees are non-refundable unless required by law.
Orders begin processing shortly after they're placed, so we can't guarantee a cancellation or change. Once an order has entered processing or fulfilment, it cannot be cancelled.

Reach us through our Contact Us page with your name, order number, tracking number, a clear description of the issue, and all requested photos.
Our support team aims to respond within 48 hours.