Shipping policy

Most orders are prepared and handed off to the courier as quickly as possible. Delivery timing depends on the destination, the shipping method chosen at checkout, and the carrier's network.

Getting Your Order Ready

Orders are typically processed and prepared for shipment within 1–5 business days of purchase.

You'll get a shipping confirmation email with tracking details once your parcel is on the way, so please double-check your email address at checkout.
Haven't seen tracking by the end of the fifth business day? Check your spam or junk folder first.
If nothing has shipped by the sixth business day, we flag it for our fulfilment team. Please allow up to 3 extra business days for tracking to appear.
Business days exclude weekends and public holidays.

How Long Delivery Takes

Once shipped, orders typically arrive within:

United States: 7–12 business days
International: 6–12 business days
Free shipping orders: 7–12 business days

These windows start from the day your order ships, not the day you place it. Estimated dates are calculated by adding carrier transit time to your expected ship date, counted in business days — they don't include weekends, public holidays, customs processing, or unexpected carrier disruptions. Any delivery date or countdown shown before checkout is an estimate and may change; your order confirmation reflects the final estimate available at the time you ordered.

Tracking Your Package

Once your parcel is on the way, you can follow its progress.

Some orders with multiple items might ship in separate boxes with different tracking numbers and delivery dates.
Tracking doesn't always update right away. Carriers often don't scan a package until it reaches a regional hub, and the first update sometimes appears only when the parcel is close to delivery.
Some international services offer limited tracking or none at all.
Quiet tracking doesn't mean your package has stopped moving.

Carrier Timelines & Delays

Transit times are controlled by the delivery company and may shift due to volume, weather, customs processing, local postal services, holidays, or other conditions outside our control.

Delays this long are rare, but if it happens:

US orders not arrived within 20 business days of shipment — please allow another 5 business days.
International orders not arrived within 25 business days of shipment — please allow another 5 business days.

Most delayed packages turn up during that extra window.

Still Waiting?

If your parcel seems late after checking tracking and carrier updates, please send us an email so we can review.

Get in touch if your order hasn't arrived within 30 business days of shipment (US) or 35 business days (international). We'll investigate with our fulfilment provider or the carrier and come back to you within 2–5 business days.

Shipping Address

Please make sure your address is complete and accurate at checkout, and tell us straight away if you spot a mistake. We can't guarantee an address can be changed once an order has entered processing or shipped.

We're not responsible for orders delayed, lost, or returned because of an incorrect or incomplete address, and extra shipping charges may apply if an order has to be resent.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, handling fees, or other charges from the destination country. Unless stated otherwise at checkout, these are the customer's responsibility and aren't included in the product or shipping price. Customs processing can also add time to delivery.